“New Year’s” Resolution

The only New Year’s resolution that I’ve ever successfully kept was to never make another New Year’s resolution.  It’s October now and I’ve decided to make a “new year’s” resolution. 

I’m taking a risk by broadcasting my intention.  Good habits, for me, are hard to establish, much less maintain long term.  But here we go.  Following the advice of Jono Bacon, I am going to:

1. Proactively carve time out on my calendar to read books, watch videos, or take courses devoted to improving my community knowledge, brand, and experience.

2. Plan each week’s agenda on the Sunday before.

3. Produce one piece of content per week.

4. Plan to create a quarterly webinars.

5. Read relevant materials twenty minutes per day outside of the scheduled calendar.

I attended a Vanilla webinar a couple of weeks ago where they featured Carrie Melissa Jones.  One of the things she said was, if you waited until you weren’t embarrassed to publish something, you’d never publish it.  (She was talking about launching a community, but this is close enough.)

I may not be ready, but here we go. 

Life Cycle of Online Communities

Where do online communities come from?

Communities are born in order to satisfy someone’s need for information, support, recreation, or relationship.  For example, a group of people who share the same medical diagnosis may decide to create an online community so they can support one another through their illness.

Online community, community management, community manager
Infographic – The life cycle of an online community.

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How community managers build the foundation of an online community

In a TEDx talk, Mark Wills says, “online communities challenge our thought process of what we understand community should be.”  And it’s true.  When I was researching this post, I looked for definitions of community.  Almost all of the examples I found referred to physical communities.  But people in online communities are not connected by location.  They are created by people with common interests, goals, or values and they share those qualities via online connections.

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What is a Community Manager?


Wikipedia says that, “The origins of the term (online) community manager take their root in the computer games industry with the advent of MMORPG (Massively Multiplayer Online Role-playing Games) back in 1995.”  The problem is, that history doesn’t take into consideration the other names by which community managers operated under in the decades previous to online gaming. Even before Al Gore “fathered the internet” and all the writing style guides said that internet should be spelled with a capital “I,” there have been online communities. And, there have been people managing and moderating those communities. (On a side note, the Chicago Manual of Style recently announced that Internet will be lowercase.)

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Five Community Management Blogs You Should Follow


Feverbee – This is by far my favorite blog. Published daily, in bite sized pieces, Rich Millington offers wisdom and practical advice for community managers. In addition, Feverbee hosts a vibrant and active online community of its own on the Discourse platform.

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How Community Management Has Changed My Life

I’ve been involved in community moderation and management for over 10 years.  Recently I realized that I have evolved as an individual because of it.  Now, everyone grows and changes as the years go by, but I think my time in online communities has had a unique impact on my personality.

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Air Traffic Control Skill Sets for the Community Manager

Each day, approximately 50,000 aircraft move through the US National Airspace System. Air traffic controllers rely on heavily on procedures to guide aircraft from one point to another. Here’s a snapshot in time of about 5,000 aircraft flying through the air.

Planes in the sky

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5 Ways to Set the Tone for an Online Community

There is no simple definition or description for an online community manager; sometimes called social media manager.  It depends on the size, needs, resources and purpose of the community.  That being said, all community managers are ultimately responsible for the health of their community.

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